Leadership

  • Nate Hoffer

    Chief Executive Officer 717-394-7707 x1001 Since 2009, Nate has served as the Chief Executive Officer of Good Samaritan Services. Previously, Nate has worked with high-impact organizations including Bread for the World in Washington, DC and the Independent Jamaican Council for Human Rights in Kingston, Jamaica. In addition to his current work at Good Samaritan Services, Nate serves as the Vice President of the Board of Directors for the Conner M. Holland Foundation, an organization that provides financial assistance to families fighting pediatric cancer. Nate is also a current member and former President of the Denver-Ephrata Rotary Club. He and his wife, Rebekah, live in Ephrata and have three children. They are members of Petra Church in New Holland. Nate earned his B.S. in Business Administration from Eastern Mennonite University and his MBA from Eastern University. Nate also holds a Certificate in Executive Leadership from Arcadia University.

  • Cheryl

    Cheryl Miles

    Director of Permanent Housing Services 610-380-1360 x4009 Cheryl is currently the Director of Permanent Housing Services at Good Samaritan Services, serving individuals and families experiencing homelessness in Lancaster and Chester Counties. She oversees program operations, supervises program staff, and recruits and trains volunteers within churches to be mentoring volunteers to families within the program. Cheryl is a social worker with over 30 years of experience working with some of society’s most vulnerable populations. She received her BSW from West Chester University and her MSW from the University of Pennsylvania. Cheryl is co-convener of the Chester County Faith Leaders Addressing Poverty and Black Women of Chester County in Action. She is also a member of the Chester County’s Decade to Doorway Coordinated Entry Taskforce and Coatesville Cross System Partnership. Cheryl has served on the H.U.B of Hope HIV/AIDS Ministry Advisory Board. She is also member of the Chester County Collaborative, the host Chester County Annual Single Mothers’ Conference. Cheryl is a member of Cornerstone Christian Fellowship Church. She resides in Kennett Square, with her husband, Anthony. They are the proud parents of two adult sons, Derrick and David.

  • Mandy Allan

    Director of Development 610-380-1360 x4004 Mandy is the Director of Development at Good Samaritan Services. Mandy began her career in the non-profit world working within the Foundation Department at The Children’s Hospital of Philadelphia (CHOP) where she developed her love and passion for fundraising. After CHOP, she worked in the Development Department at The Arc of Chester County, a leading provider of services to individuals with disabilities and their families. She left the non-profit world for a few years, as a Senior Marketing Specialist for CTDI, a global engineering and logistics company providing solutions to the communications industry. Mandy is excited to be back in the non-profit world and doing what she loves which is making a positive difference in people’s lives through her work at Good Sam. Mandy and her daughter, Faith currently reside in West Chester. They are members of Providence Church located in West Chester. Mandy earned her B.A. in English and minor in Writing Emphasis at West Chester University.

  • Willean

    Willean Yoder

    Chief Financial Officer 717-394-7707 x1006 Willean has served as the Chief Financial Officer of Good Samaritan Services since 2017. From 1998 until merging with Good Sam, Willean worked as the Office Manager for Bridge of Hope Lancaster and Chester Counties. Prior to 1998, she spent 15 years teaching business classes in various educational settings. Her students ranged in age from 11 years old into their 80’s. Willean lives in Talmage and spends her spare time learning to play the guitar and helping young singers find their voice. She is a member of Carpenter Community Church serving in various capacities. Willean earned her B.A. in Business Administration from Grove City College, as well as a Master Certificate in Human Resources from Villanova University.

  • Keith

    Keith Fritz

    Chief Operating Officer 610-933-9305 x3006 Keith joined Good Samaritan Services in 2018 and currently serves as the Chief Operating Officer. Previously, his work experience has been as an Infrastructure and Operations Manager for an insurance company in Richmond, VA and a Network Control Center Manager for Circuit City Stores in Richmond, VA. Keith was a member of the United States Air Force for six years. He is a current member of the Phoenixville Rotary Club. Keith lives in Berwyn with his wife, and has three daughters. He is a member of Berwyn United Methodist Church where he serves on various committees and has his Chester County Food Management Certification for helping in the church kitchen. Keith graduated from West Chester University with a BA in Sociology.

Administration and Fundraising

  • Ashley Eager

    Development Coordinator 717-733-3395 x2004 Since 2017, Ashley has served as the Development Coordinator for Good Samaritan Services. Before this, she served as the Case Manager for the GSS Women’s Shelter in Ephrata for two years. Ashley and her husband, Tim, live in Reinholds and have four Beagles. They are members of Cocalico Community Church, where Ashley serves on the worship team, as a small group leader, and as the softball team score keeper. Ashley earned her B.A. in Women in Christian Ministry and Biblical Studies with a minor in Student Ministries from Lancaster Bible College. She is passionate about helping those in need, and views her role at GSS as a blessing.

  • Kathryn Maleney

    Grant Writer 610-933-9305 x3004 Kathryn Maleney is a prize-winning writer and editor, working for Good Samaritan Services since 2009. Prior to her service at GSS, she spent ten years working for Philadelphia Yearly Meeting’s Friends Weekend Workcamp, a program that helped people of different backgrounds and ethnicities come together in Philadelphia’s Mantua neighborhood to do hands on home repair work, and to puzzle through the causes and effects of racism and poverty in the USA. Kathryn’s studies at Marlboro College prepared her for the work of addressing issues of poverty and homelessness, having majored in Religion, Literature and History, writing her thesis on the problem of ethical action in an age without absolutes. Further graduate studies in Counseling Psychology at Chestnut Hill College and spirituality at the Living School of Action & Contemplation have added to her understanding of the needs and challenges of ¬those who are homeless. Besides grant writing, Kathryn writes poetry, paints, draws and is a mother to two young adults.

  • Shadoe Settle

    Development and Communications Coordinator 717-733-3395 x 2006 Shadoe has degrees in Marketing Management and Career and Technical Education. Non-profit work has been a large part of Shadoe’s life. She spent time working with Teamwork Africa, which provides clean water, medical care and education to children and families in Liberia. Shadoe developed branding, social media, events, and promotions for this organization. Throughout her life she has spent time volunteering at shelters, food pantries, and soup kitchens. Her heart beats for serving her community, and she is excited to continue that work at Good Sam. Shadoe's role is to share the impact of our work in creative and engaging ways across our social media platforms, printed materials and more. She will be traveling to all of our locations across Lancaster & Chester Counties gathering and retelling the inspiring stories of lives we impact here at Good Sam. Shadoe is currently a member at Proclamation Presbyterian Church in Mount Joy and loves spending time in her kitchen or outside reading books in her hammock.

Coatesville - Permanent Housing Services

  • Melissa

    Melissa Horst

    Lead Family Resource Coordinator 610-380-1360 x4003 Since 2012, Melissa has served as a Family Resource Coordinator. Previously, Melissa worked at Tel Hai Retirement Community in Honey Brook, PA and at Prompt in Play in Wilmington, DE. In addition to her current work at Good Samaritan Services, Melissa serves as a volunteer, teaching the early reading class at the Honey Brook Library and serves as a member of the PTO at her children’s school. Melissa and her husband, Trent, live in Honey Brook with their two children. They are members at Grace Outlet Seventh-Day Adventist Church in Reading. Together, they enjoy spending time outdoors, traveling and serving the community with their church family. Melissa earned her Bachelor’s Degree in Social Work at Andrew’s University in Berrien Springs, MI. She holds a certificate in Strength-Based Family Social Work and Strength-Based Leadership from Temple University.

  • Brenda Moore

    Family Resource Coordinator 610-380-1360 x4005 Brenda Moore has worked in the field of human and social services for many years. She has held a variety of positions serving the poor and oppressed members of our society. As a Family Resource Coordinator at Good Samaritan Services, she continues to live out her passion.

  • Madelyn Guzman

    Program Coordinator 610-380-1360 x4002 Madelyn is the Program Coordinator at our Permanent Housing Services office in Coatesville. Prior to working for Good Samaritan Services, Madelyn worked at the Veterans Multi-Service, serving the homeless Veteran population. Madelyn’s background includes becoming a Certified Medical Assistant, as well as many years of Customer Service. She enjoys working in any capacity serving the public however, she has found her passion in working with single moms. Madelyn and her family live in Chester County and she enjoys spending time with them, reading, watching movies, being outdoors, and traveling.

  • Maria Smalls

    Family Resource Coordinator 610-380-1360 x4006 Maria is a Family Resource Coordinator at our Permanent Housing Services office in Coatesville. Maria began with GSS in October of 2019 in the Permanent Housing Program, Coatesville office, as our part-time Family Resource Coordinator. Maria is a graduate of Lincoln University’s Department of Human Services and a current graduate student at Immaculata University’s Clinical Mental Health Counseling to obtain her Master's degree. Maria is not a stranger to us. She completed her senior internship for her Human Services Undergraduate Degree as a Family Resource Coordinator Assistant 3 years prior to her employment here at Good Sam. She has since gained invaluable services working with homeless veterans, families with children struggling with mental illness and persons with disabilities. Maria resides in Coatesville with her family. She is active in her church and community. She is passionate about the wellbeing of children and the environment to support them.

Ephrata - Shelter & Transitional Housing for Women and Children

  • Hannah

    Hannah Miller

    Resident Director 717-733-3395 x2001 In 2015, Hannah started working with Good Samaritan Services as an Intern and a House Manager. In May of 2016, Hannah earned her Bachelor of Social Work and Bachelor of Biblical Studies and was hired for her current role as the Resident Director of the Women’s Shelter in Ephrata. Hannah has great passion for the people we serve. Hannah and her husband Jonathan, live in Denver. They are members of Dove Westgate Church in Ephrata where they are a part of the Worship & Media Team and Small Group leaders.

  • This is Juliana

    Juliana Dudley

    Program Coordinator 717-733-3395 x2002 Juliana has spent much of her career caring for young children and developing sustainable strategies for young adults to excel at life. From serving in a Honduran school right out of high school, to teaching in rural elementary schools throughout Taiwan, to coordinating events for ministries across various states in the USA, Juliana has gained a wide range of experience. Juliana started and ran a ministry for mothers for four years at DOVE Westgate Church, and she served as a volunteer at Good Samaritan Services for a few years before she came on staff. She loves being a mom to her two children, and also enjoys serving the young adults and families in her church alongside her husband.

  • Emily Neff

    Resident Advocate 717-733-3395 x2003 Emily Neff was hired in May 2019 as a Resident Advocate for the GSS Women’s Shelter in Ephrata. Emily is originally from Lebanon, PA. She graduated from Shippensburg University in 1999, where she received a Bachelor’s degree in Social Work. Emily has mainly worked within the child welfare system. She was previously employed by Lancaster CYS as a Caseworker, and she later worked for COBYS Family Services as a Child Profile Specialist. Emily was home with her children for many years and worked part-time from home on a limited basis. She and her husband, Keith, have been married 20 years and reside in Ephrata with their five children. Emily and Keith have been members at Dove Westgate Church in Ephrata for nearly 20 years, and served as Elders there.

  • Shanikqua Corbin

    House Manager Shanikqua has been working as a House Manager of Good Samaritan Services Women’s Shelter in Ephrata since July 2019. She has a 5-mo-old daughter, Zamira. Shanikqua earned an Associate’s Degree in Science, and she has received multiple certifications in the health field. These include Surgical Technologist, Certified Medical Assistant, Certified Nurse Aid, Certified EKG Technician, and Direct Support Coordinator. Shanikqua also holds the license of Master Cosmetologist. Shanikqua’s goal is to go back to school to earn a license as an educator, so she could then begin teaching cosmetology. A second goal is to go back to nursing school and become an Advance Practitioner of Cosmetic Practice. Shanikqua says “I have been a participant of GSS since November 2018. During my time here, I set goals and have completed many of them. One of her favorite John Wooden quotes is “You can’t live a perfect day without doing something for someone who will never be able to repay you.” A reason this quote is important to Shanikqua is because it acts as “a reminder to me because our father God has shown so much mercy on us. He sacrificed His Son so we shall not perish. I am not perfect by any means, but I do try to be a better person day by day.”

  • Amber Rogers

    House Manager Amber Rogers was hired as a House Manager for GSS’s Ephrata Shelter in July 2019. She has one son, Sahmad, who is eleven years of age. Amber also works for another agency as a part-time Caregiver. Amber entered our Women's Shelter in December 2018. Amber has made great, positive strides since coming to the shelter, and she has proven herself to be a leader and an encourager to the other ladies. Amber is “proud to say I am entering my second semester as a college student and Good Sam’s newest House Manager.” After receiving a degree in Human Services, Amber would like to be a Caseworker and work with either the child welfare system or with the homeless population.

Lancaster - Permanent Housing Services

  • Kathleen

    Kathy Scott

    Family Specialist & Education Coordinator 717-394-7707 x1003 Kathleen Scott, B.S. Ed. currently serves as the Education Coordinator and Family Specialist for Good Samaritan Services. Prior to that, she served as the Program Supervisor for the Frontline Health Care Center for Excellence at Lancaster General Health. She worked as a Family Life Educator at COBYS Family Services from 2000 to 2008. Kathy has been a parenting educator since 1994 when she took extensive parenting training at what was then Parents Inc. in Fort Washington PA, where she then taught parenting workshops and was a home visitor for families referred by Bucks County Children and Youth. Parents Inc. evolved into the Lakeside Global Institute where Kathy is currently participating in ongoing trauma awareness training. Kathy is trained and certified in the following programs; Foundations of Healthy Parenting and Leadership Training, Parents as Teachers, the Fatherhood Initiative, Active Parenting, Nurturing Parenting, as well as Lakeside Global Institute certified in Enhancing Trauma Awareness and Deepening Trauma Awareness. She has served on the Board of the Community Life Network in Columbia and the start-up committee for Elanco Social Services Network. Kathy has lived in Lancaster County since 2001. She has two children and two grandchildren.

  • Christy

    Christy Stoltzfus

    Lead Family Resource Coordinator 717-394-7707 x1008 Christy began as an intern with Good Samaritan Services and was hired on as a full-time Family Resource Coordinator in 2017. As a Family Resource Coordinator in the Permanent Housing Services department, she assists families in securing permanent housing and provides long-term case management, budgeting assistance, resource development, and help with goal planning. She earned her Bachelor of Social Work from Millersville University. She is passionate about serving families experiencing homelessness, and particularly enjoys empowering and supporting women who have experienced trauma and hardship to move forward and regain stability. Christy and her husband are residents of Lancaster.

  • Janette Clay

    Program Coordinator 717-394-7707 x1007 Since 2019, Janette has served as the Program Coordinator for the Permanent Housing Services program at Good Samaritan Services. Before that, she spent time working as an Admissions Counselor for White Deer Run, and a Case Manager for Addiction Recovery Systems Lancaster. Janette spent time studying at Virginia Commonwealth University and Franklin & Marshall College and is bilingual and fluent in Spanish. She holds several certifications including Biopsychosocial Model of Addictions, Bridges out of Poverty, and Customer Relations. Janette’s passion for individuals in our community is to encourage, respect, show kindness, and be a voice for them. She currently volunteers at the Boys & Girls Club.

  • Katelyn Montanez

    Family Resource Coordinator 717-394-7707 x1004 Since January 2019, Katelyn has served as the Family Resource Coordinator for Good Samaritan Services. Prior to that, Katelyn worked for Water Street Mission as a Part-time Life Coach for nearly 2 years. While an undergraduate student at Millersville University, she worked as an Interpersonal Staff Member for the Pre-Scholars Summer Institute serving incoming freshman by getting them prepared for their first year of college. Through the years, she participated in volunteer work in her community. She has served with Lancaster’s Go Beyond City Wide Clean, 1st Annual Strawberry Festival, and volunteered some time at the Youth Intervention Center. Katelyn earned her B.A in Psychology with a minor in Sociology from Millersville University. Katelyn took a year off and worked at Excentia serving adults with intellectual disabilities in their Independent U program. Katelyn decided to head back to graduate school and received her Master’s in Social Work in May 2018. She and her husband, Joel, reside in Akron and really enjoy traveling together. They both serve at Activ8.

Phoenixville - Shelter, Transitional Housing & Affordable Housing for Men

  • Rich

    Rich Baxter

    Resident Director 610-933-9305 x3003 Rich began working with Good Samaritan Services in July of 2015 as the Resident Advocate, connecting residents with the services offered throughout the county, as well as assisting in case management of the residents. In October of 2019 Rich was promoted to Director of Resident Services overseeing all of our men's shelters in Phoenixville. Rich brings years of GSS experience, management expertise, and trust among our residents. Prior to Good Sam, he worked as the Director of the VITA (Volunteer Income Tax Assistance) program for Life Transforming Ministry in Coatesville. During that same time, he was a volunteer, teaching prison ministry at the Chester County Prison. Rich retired from Worthington Industries, a steel processing facility, in 2010. He also graduated with a 32-hour certification in theology from the Vineyard Institute in 2015. Rich owned and operated his own restaurant for 16 years prior to joining Worthington Industries. He worked for Wheeling Pittsburgh Steel Corp. in Yorkville, Ohio for 10 years after attending the Ohio State University from 1965 to 1969. Rich attends Vineyard Church in Chester Springs, PA and leads the outreach ministry. He has 8 adult children and 13 grandchildren and resides with his wife, Elizabeth, in Phoenixville as empty nesters.

  • Ben Reichner

    Program Coordinator 610-933-9305 x3007 Ben is currently the Program Coordinator for the Phoenixville office, and is completing his BSW at Eastern University. He previously worked as the Assistant to the Director of Recruitment for the Templeton Honors College for two years. He has been involved at Eastern University, as the Marketing Coordinator for the Student Social Work Association, and is currently on the Social Work Department Advisory Council. After Graduating, Ben hopes to continue his work with Good Samaritan Services while pursuing dual degrees of Juris Doctor and a Masters in Social Work. Ben attends Spirit & Truth Fellowship in the Hunting Park neighborhood of North Philadelphia, where he is on the worship team. Ben enjoys photography, hiking, and spending time exploring the Philadelphia area restaurants, museums, and shops with his family and friends.

  • Gina Bissett

    Program Coordinator 610-933-9305 x3001 Gina is the Program Coordinator for the GSS Men’s Shelter in Phoenixville, assisting staff with supportive services to program participants. She has over 30 years’ experience in executive-level administrative support and office management in various fields of business.

  • Moreh

    Moreh White

    House Manager Moreh became a resident of Good Samaritan Men’s Shelter in December of 2014, and became House Manager of The Arthur Perry Emergency Shelter in May of 2015. Aside from his job as House Manager, he is also employed as a Customer Service Representative with a durable medical equipment company in the Phoenixville- Collegeville area for the past two and a half years.

  • Rodney

    Rodney Miller

    House Manager Rodney Miller grew up in Brooklyn and had a rough time growing up on the streets of the city. He found himself too often in trouble with the law, and with two kids and a record he was “just surviving”. “I knew I had to get a new life. Thankfully I was introduced to Good Samaritan. Since I arrived here I have become almost a new man.” Soon after his arrival at GSS, the Code Blue Winter Shelter opened in Phoenixville, and Rodney got a position working there. From there, he got a job working with Nourish Mobile Market, rising to become truck captain. And along with all of this, for the last two years he has worked as a GSS House Manager. This past year Rodney did the GSS Job Training Program. As a result, he got a position at Allan Meyers, working as a parts driver. Rodney has grandsons and two sons in New York, and he aspires to have a place where they can come and be at home. His job and his work at GSS are giving him the opportunity to save for that.

  • Steve

    Steve Andrews

    House Manager I am looking forward to how I can be of service as a new House Manager.

  • Emanuel Sibert

    House Manager GSS gave me the opportunity to start over, and I am blessed to pass that same opportunity down to the other men in our program.

  • Rick

    Rick Harris

    Maintenance Manager Rick has been with Good Samaritan Services since April 2018 as Facilities Manager. He has been working with homelessness and tenant-based rental assistance programs since 2000. Rick's other previous work experience is in Code Enforcement with the Borough of Phoenixville, Rental Inspector with the Montgomery County Housing Authority, and various construction jobs.